About the Role:

As a Teller, you will be responsible for handling customer transactions (both cash and non-cash) accurately and efficiently, while ensuring excellent service and safeguarding cash held in your teller cash box.

Key responsibilities:

Process cash and non-cash transactions, including deposits, withdrawals, transfers, bill payments, and account opening in accordance with procedures.
Deliver friendly, professional, and solution-oriented service to create a positive customer experience.
Maintain and securely manage customer identity data, including signature specimens and authorization documents.
Handle daily transactions such as cash deposits/withdrawals, transfers, clearing, collections, and remittances.
Verify the validity and completeness of transaction documents within authorized limits or with proper approvals.
Conduct cash withdrawals/deposits with other banks and the central bank as scheduled.
Monitor, record, and report foreign exchange transactions, including sales, purchases, and inventory.
Perform signature verification (checker) for cheques and giro instruments through clearing or internal transfers.
Accurately post all transactions into the Core Banking System.
Distribute transaction documents to relevant units in accordance with procedures.
Prepare internal and external reports, including reporting suspicious financial transactions when required.
Ensure compliance with AML/CFT (APU, PPT & PPPSPM) policies and applicable regulations.
Implement risk management practices within the scope of responsibilities.

Additional responsibilities:

Act as backup for other tellers when required.
Perform other customer service-related duties as assigned by the direct supervisor.

Accountabilities:

Accuracy and authenticity of cash received from and disbursed to customers.
Proper verification of transaction documents submitted by customers.
Maintaining service quality within the teller unit.
Safeguarding equipment and inventory within the teller area.

About You:

We are looking for a reliable and detail-oriented individual with strong customer service skills and a solid foundation in banking operations.

Qualifications:

Minimum Diploma (D3) in any field.
At least 1 year of experience as a Teller in the banking industry.

Skills and expertise:

Good knowledge of cash handling and payment systems.
Familiarity with banking products and digital banking services (e.g., savings accounts, deposits).
Strong attention to detail and accuracy in handling transactions and customer data.
Ability to verify and process transactions carefully and precisely.
Strong communication skills with a polite and customer-focused approach.
Ability to identify the authenticity of cash and validate cheque/giro instruments.

Teller

Teller - KCU Juanda Bandung