About the Role:
As a Teller, you will be responsible for handling customer transactions (both cash and non-cash) accurately and efficiently, while ensuring excellent service and safeguarding cash held in your teller cash box.
Key responsibilities:
- Process cash and non-cash transactions, including deposits, withdrawals, transfers, bill payments, and account opening in accordance with procedures.
- Deliver friendly, professional, and solution-oriented service to create a positive customer experience.
- Maintain and securely manage customer identity data, including signature specimens and authorization documents.
- Handle daily transactions such as cash deposits/withdrawals, transfers, clearing, collections, and remittances.
- Verify the validity and completeness of transaction documents within authorized limits or with proper approvals.
- Conduct cash withdrawals/deposits with other banks and the central bank as scheduled.
- Monitor, record, and report foreign exchange transactions, including sales, purchases, and inventory.
- Perform signature verification (checker) for cheques and giro instruments through clearing or internal transfers.
- Accurately post all transactions into the Core Banking System.
- Distribute transaction documents to relevant units in accordance with procedures.
- Prepare internal and external reports, including reporting suspicious financial transactions when required.
- Ensure compliance with AML/CFT (APU, PPT & PPPSPM) policies and applicable regulations.
- Implement risk management practices within the scope of responsibilities.
Additional responsibilities:
- Act as backup for other tellers when required.
- Perform other customer service-related duties as assigned by the direct supervisor.
Accountabilities:
- Accuracy and authenticity of cash received from and disbursed to customers.
- Proper verification of transaction documents submitted by customers.
- Maintaining service quality within the teller unit.
- Safeguarding equipment and inventory within the teller area.
About You:
We are looking for a reliable and detail-oriented individual with strong customer service skills and a solid foundation in banking operations.
Qualifications:
- Minimum Diploma (D3) in any field.
- At least 1 year of experience as a Teller in the banking industry.
Skills and expertise:
- Good knowledge of cash handling and payment systems.
- Familiarity with banking products and digital banking services (e.g., savings accounts, deposits).
- Strong attention to detail and accuracy in handling transactions and customer data.
- Ability to verify and process transactions carefully and precisely.
- Strong communication skills with a polite and customer-focused approach.
- Ability to identify the authenticity of cash and validate cheque/giro instruments.
