At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

Lead and govern the end to end Infrastructure function (Servers, Networks, Platforms) across on premises data centers and public cloud (e.g., Azure/AWS/GCP). Own reliability, performance, security, cost efficiency, and compliance of core infrastructure services that power business applications—ensuring high availability, resilience, and scalable growth.

Job Description

Strategy & Governance
Define the Infrastructure strategy & roadmap covering capacity, modernization, cloud migration, and sustainability.
Establish standards, policies, and reference architectures for servers, storage, virtualization, containers, backup, network (LAN/WAN/SD‑WAN), and cloud foundations.
Drive ITSM excellence: incident, problem, change, configuration (CMDB), and release management for Infrastructure.
Implement risk management, BCP/DR strategies, recovery objectives (RTO/RPO), and conduct periodic DR tests.
Ensure compliance with security baselines, regulatory mandates, and internal audit requirements (e.g., hardening, logging, retention).
Oversee vendor/partner management, contracts, SLAs, and performance reviews.
Operations (Servers & Compute)
Govern on‑premises servers (physical/virtual: VMware/Hyper‑V), OS lifecycle, patching, and firmware updates.
Manage cloud compute (IaaS, PaaS, container platforms like AKS/EKS/GKE), image baselines, scaling, and automation.
Own identity and access for infrastructure (e.g., AD/Azure AD, privileged access, RBAC).
Ensure backup/restore, snapshot policies, and data protection across on‑prem and cloud workloads.
Implement observability: monitoring, alerting, logging, and AIOps—proactive capacity/saturation management.
Network & Connectivity
Govern campus/branch networks (LAN/WLAN), data center networks, SD‑WAN/MPLS, and Internet edge.
Ensure network security: firewalls, segmentation, IDS/IPS, WAF, VPN, ZTNA/SASE, DNS/DHCP/IPAM.
Optimize routing, QoS, and performance; ensure redundancy and high availability designs.
Oversee public cloud networking: VNet/VPC, peering, private endpoints, load balancers, gateways, and hybrid connectivity.
Cloud Foundations & Platform Engineering
Own cloud landing zones, guardrails, policies (e.g., Azure Policy), tagging, cost management, FinOps practices.
Standardize CI/CD pipelines, infrastructure as code (IaC: Terraform/Bicep/CloudFormation), configuration management (Ansible).
Establish image pipelines (golden images/base containers), secrets management, and registry governance.
Coordinate platform reliability engineering and performance tuning for critical workloads.
Security, Compliance & Risk
Enforce baseline hardening, vulnerability management, and patch cadence for all infrastructure.
Ensure SIEM/SOAR integration, log retention, and alert response playbooks in collaboration with Security Operations.
Conduct periodic controls testing, penetration tests (with SecOps), and remediate findings.
Maintain asset inventory/CMDB accuracy and evidence for audit & regulatory assessments.
People Leadership & Financials
Build and develop a high‑performing Infrastructure team (Server Ops, Network Ops, Cloud Platform, DR/Backup).
Drive resource planning, succession, skills uplift, and certification paths.
Own budgeting & cost optimization (CapEx/OpEx), renewals, license compliance, and cloud spend governance.

Education

Job Requirement:

Bachelor Degree (S1) Degree in Technical/Information System/Other related educations

Experience

Minimum 10 years of experience in IT/DC management, finance industry background is an advantage
Minimum 5 years of experience in BC/DR plan development and implementation

Certifications/licenses (are An Advantage)

Technical certification (e.g. ITSM, Cisco, IBM, Microsoft)
Business certification (e.g. FLMI from LOMA)

Special Skills

Proven professional experience on managing and operating multi-platform servers, storage system, network system and other industry-standard IT related tools – to design and implement solution to support business requirements
Proven professional experience in designing and implementing enterprise scale Cloud computing – Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
Deep understanding of core Help Desk and Desktop Support functions
Customer service mindset and a professional demeanor to maintain and enhance relationships
Develops policies, procedures, and standards to enhance IT service delivery
Have knowledge and skill to manage IT human resources in accordance to resource/time allocation/utilization and capable on team mentoring
Understand Project Management, Service Management and Software Development Life Cycle
Have knowledge on business operation of Life Insurance
Fluent to communicate in English
Excellent Communication Skill
Good analytical skill & can think out of the box

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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IT Infrastructure Lead