Who are we

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited Let's see what it takes.

What you will do:

Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
Handle customer inquiries, order disputes, and appeals
Provide valid, accurate information and solutions to customer requests
Manage complaints and appeals, including follow-ups on escalations when required
Maintain up-to-date knowledge of the company's trading platform and general market conditions
Understand customers needs and deliver constructive feedback to the management team
Continuously seek ways to improve team performance and work efficiency
Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

Native Japanese and strong English proficiency (minimum B2; C1 preferred)
At least 6-12 months of online customer support experience, preferably in crypto or financial services
Experience in live chat support and handling customer inquiries
Strong analytical, logical thinking, and problem-solving skills
Proof validation skills or payment/banking knowledge
Financial background is strongly preferred
Positive, proactive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

CRM experience
Crypto industry knowledge

Benefits:

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also - internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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(native Japanese) Chat Support Consultant, crypto (Remote)