Job Description

Resident Service Engineer - Greencastle, PA

100% On-site

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it's delivering what's right for our customers, their customers, our people, and the planet.

About The Role

A Packsize Resident Service Engineer will install, configure and maintain Packsize equipment solutions onsite at a designated customer's facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Resident Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

What You'll Do

Scheduling tasks at a customer's job sites
Troubleshooting issues, quickly and effectively, using technical drawings and documentation
Work cross-functionally with R&D, Software and Quality Engineering teams
Performing routine maintenance and emergency services as they arise
Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
Continuous learning, including the customer's operational processes, packaging designs, technical specifications
Installation of Packsize solutions and training others to use and maintain it
Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
Responsively and productively communicate information and ideas with Packsize and customer's personnel so they will understand. Must be able to exchange accurate information in these situations.
Adhere to all Packsize and customer's safety requirements, and safety protocols related to exposed moving parts and electricity
Excellent work ethic and time management skills

Machine Operation

Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

What You'll Bring

Customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Knowledge of mechanical platforms
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Associates Degree, Vocational Training or equivalent experience
Bachelor's Degree in a related area preferred

Working Environment and Physical Demands

Required

The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to:

Communicate with others to exchange information
Work within a production facility, warehouse, or manufacturing environment
Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
Convey yourself great distances within and around various work sites and from one work site to another
Remain in a stationary position, often standing for prolonged periods.
Work in a noisy environment at various temperatures
Move objects (equipment, machinery, and products) weighing up to 50 lbs
Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
Perform tasks that require you to bend, stretch, push, pull, carry, and reach

Travel Requirements

All work is performed at customer's facilities
Available on-call
Overnight travel may be required, for initial and periodic training
Ability to travel by vehicle or airplane, domestically.

What We Offer

The salary range for this role is $33-36/hr USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

If this role excites you but you don't meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

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