Responsibilities
With the mission of Inspiring New Life and Helping Good Business, Local Services is committed to becoming the most trusted local services platform for users and partners.

In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.

At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.

- Acquire and manage SMB national & local key accounts and chain merchants in Food/Restaurant, driving revenue, product adoption, and business growth
- Identify, onboard, and negotiate with strategic SMB merchants, spotting scalable growth opportunities and delivering repeatable, high-impact solutions across accounts
- Design and execute incubation strategies to drive activation, adoption, multi-location scaling, and long-term merchant growth
- Drive platform adoption and marketing solutions, helping merchants leverage short videos, live streaming, and influencer marketing to boost transactions
- Oversee campaign and operational performance, providing strategic guidance and ensuring compliance with platform policies
- Collaborate cross-functionally to drive account success, share knowledge, and implement strategic initiatives across teams
- Proactively address merchant challenges to maintain satisfaction, retention, and ecosystem credibility

Qualifications
Minimum Qualifications:
- Bachelor's degree in any major
- Minimum 3 years of experience in SMB sales, business development, partnerships, or account management
- Proven experience in acquiring and growing SMB or mid-market accounts, preferably chain merchants or national/local key accounts
- Strong commercial acumen with ability to identify growth opportunities and achieve targets
- Proven ability to collaborate cross-functionally and drive measurable outcomes
- Proficient in English and Bahasa Indonesia to communicate effectively with global and local teams

Preferred Qualifications:
- Proactive and results-oriented, with strong project management, organizational, and analytical skills
- High attention to detail and rigor, with a can-do attitude and eagerness to learn
- Adaptable and able to thrive in ambiguity, adjusting quickly to change and committed to continuous improvement
- Open to giving and receiving constructive feedback

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Key Account Manager - Global Food Ingredient

TikTok Local Services - SMB Key Account Acquisition and Incubation Manager