Job Description Traveloka Product Operations function is at the heart of implementation for all product and business objectives of a certain business unit. This role also offers unique opportunity to be at the intersection of business, product management, and also operations. You will be handling a distinct mission that covers both Product Support and Business Continuity. The goal of the mission is to ensure we have smooth and robust operations as well as sustainable business.

What You'll Be Doing

Business Continuity and Incident Handling

Spearhead efforts to ensure smooth operations during high-traffic or critical periods (e.g., peakseason, major campaigns)
During a crisis/incident, coordinate with Engineering, Product, Customer Operations, Partnership,and other stakeholders to plan and execute crisis mitigation, investigation, customer handling, and evaluation
Develop and update business continuity procedures and standards, post-mortem reports, and othernecessary documentation before, during, and after a crisis

Product Troubleshooting and Fine-tuning

Create a centralized reporting system to collect and process issue tickets from internal and external parties, acting as a bridge between technical and non-technical users
Investigate, prioritize, and solve issues/bugs/misconfigurations either by fixing them or escalating them to relevant stakeholders
Assist Product and Engineering teams in solving product issues by finding root causes, reproducing bugs, checking logs, and testing bug fixes as needed
Provide product and tool improvement suggestions based on analysis of reported issues

Process Improvement

Identify improvement opportunities and drive improvement initiatives through new/refined procedures, tools, and projects to increase efficiency

Partner Integration

Work closely together with Product, Engineering, and other stakeholders to manage end-to-end integration with aggregators and other partners

Team Management

Mentor and allocate work to junior team members

Job Requirements

Minimum 3 years of experience in top-tier multinational tech or engineering firms, multinational banks, or a strong track record in building or scaling a business
Bachelor's degree in Management, IT, Computer Science, Administration, Design, or related fields
Solid technical background with understanding and/or hands-on experience in software development and web technologies, with strong problem-solving aptitude
Proficiency in SQL and programming languages (especially Java)
Excellent analytical and problem-solving skills, with strong intuition for user behaviors
Operations background is highly preferred
Strong drive to make things happen, with charisma and the ability to influence in a multicultural setting
Team player with proven ability to navigate stakeholders and deliver outcomes
Leadership or managerial experience is a plus

Associate Product Operations Manager

Product Operations Support

Product Operations

Product Operations