Job Description We are looking for Visual Designers at various levels who will conveys design concepts into wireframes and high fidelity, quality prototypes that match project requirement, product objective, brand personality and brand language of Traveloka to its users. He/She conducts visual audit, visual design research on competitors products and market trends, using data-driven insights to uncover new ways of visual delivery and provide recommendations to the relevant stakeholders. He/She also visualises new design ideas by creating sketches, build mock-ups, and design prototypes during the development phase of producing visual output.

The Senior Visual Designer is responsible for overall solution of its visual forms; including the ease of use, readability, and visual product understanding to help user complete the tasks in using the product. Therefore he/she possesses strong mastery in producing visual output, either in the format of illustrations, low fidelity to high fidelity prototypes, storyboards, infographics, and/or animation/motion graphics. He/She can visualise concepts in their forms as intended to their stakeholders to ensure design intent is delivered.

To obtain optimal product fit and quality, he/she is able to work on multiple tasks concurrently, possibly getting involved across end-to-end project phases, and deliver on expectations within deadlines, with high level of changes and iterations required. In addition, he/she demonstrates stakeholder management skills in partnering with internal stakeholders to develop high quality creative solutions that meet overall business objectives and goals.

Critical Work Functions & Key Tasks Visualise and implement designs

Clarify the assigned design project scope, including its goals, requirements, and expectations
Interpret illustrations, computer-aided design files, and/or other modelling data based on the specified project scope
Translate accurate visualisations from design concepts based on communicated requirements
Execute sketch, prototypes, visualisations, and mock-ups design needed by the engineers for development
Create visualisation of user journey using methods and tools such as userflow / storyboard / illustration
Produce the visual designs and test specifications for new visual ideas and participating in design research
Experiment and develop new approaches for engaging visual storytelling to communicate product concepts or ideas to stakeholders

Enhance design work

Execute primary and secondary visual design research for data gathering if required
Consolidate visual audit and/or visual research findings on competitors projects and market trends as part of report preparation to be circulated to relevant stakeholders
Generate ideas for new visual design concepts and prototypes
Participate in design research and workshop activities for insights gathering
Prototype and test proposed design solutions and iterate based on the intended design specifications to ensure its readiness to be implemented for launch in its respective platform
Communicate outcomes of design tests and project implementation
Incorporate feedback from previous iterations of visual designs into subsequent mock-ups and future projects and design tasks
Demonstrate care and sensibility in crafting visual design aesthetics that balance the alignment with brand guidelines while pushing the boundaries for innovative design solution
Recognise as many constraints as possible including potential threats, unintended risks, and problems before it arises as anticipation to inform the continuous development and iteration of the products and its features to work within the constraints

Construct design research studies

Ascertain research objectives are relevant to the project's goals and design scope, including the formulation of the research questions
Identify the methodology and methods, create research tools, and define sampling strategy and research participants, based on the framing of the research objective and research question
Understand the research context based on stakeholders goals, requirements, and expectations, and clarify when required
Determine logistics for and scheduling needs of design research studies
Draft essential documents that will protect the mutual interests of research participants and company

Conduct design research studies

Collect data on consumers, competitors and market conditions using the most appropriate quantitative and/or qualitative research methods and tools
Conduct secondary research using appropriate methods and tools if required
Complete the research process and monitor its relevancy and effectiveness with close cooperation with stakeholders

Analysis and abductive data synthesis towards dissemination

Draw conclusions from design research finding, craft actionable insights, and identify design opportunity areas
Uncover trends and patterns based on analysis gathered to enrich insights and inspire opportunity areas
Liaise with relevant stakeholders to dissemminate design research insights
Facilitate and gain mutual action items to apply the research insights and opportunity areas into actionable design ideas

Facilitate and drive user-centricity application during product innovation cycle with stakeholders

Initiate, organise, and execute multidisciplinary and cross-functional workshops, sprints, or meetings that consider the holistic aspects of user desirability, business viability, and technological feasibility for products and features across the business domains
Assist product teams in framing business problems using a design perspective in considering users latent needs
Provide technical guidance to various stakeholders for the implementation of human-centric design solutions if required

Job Requirements

Between 37 years overall work experience as a hands-on Designer in the industry (education background could range from Visual Communication Design, Interaction Design, Product Design, Service Design, or any other relevant Digital Design disciplines; or Human-Computer Interaction, Computer Science, or other related field, with equivalent practical design experience).
Portfolio that showcases visual design craft (and its application of visual communication design principles) with some level of understanding of the Human Centered Design methodology (along with its methods and tools), willingness to learn and iterate, and passionate about design and storytelling.
Experience working with web or mobile based technologies using design and prototyping tools (such as Figma, Sketch, Adobe Creative Cloud, Maze, ProtoPie, etc.).
Fluency in English communications (both verbal and written).
A deep sense of accountability, adaptability, and embracing ambiguity working collaboratively in a fast-paced environment.

Preferred qualifications

An evidence of performing in a multidisciplinary design, business, and tech team is a plus.
Some understanding of the e-commerce and/or digital travel and lifestyle industries, extra points for having successfully deliver products in/for the SE Asia and/or regional markets.
The ability to form consensus across a broad, fast-moving organization through excellent communication and interpersonal skills (including: negotiation, constructive feedback, presentation, managing expectations, resolve conflicts).
Experience working with web or mobile based technologies (e.g., HTML, CSS, JavaScript, Android Studio, XCode, etc.) and Design System.
Effective design sensibilities as they relate to applying a brand to digital experiences.

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