Company Description
Unwired Logic is an IT consulting firm committed to modernizing businesses through technology. We provide strategic vision, proven expertise, and practical experience to deliver affordable and appropriate solutions for our clients. Our service delivery team is skilled across multiple disciplines, ensuring comprehensive support and exceptional value. Unwired Logic's mission is to communicate complex technology in a simple manner, freeing up time for clients to focus on their core strengths.
Role Description
We are hiring a Zendesk Configuration Specialist with strong hands-on experience in Zendesk Support and other Zendesk product configuration.
This role is execution-focused and configuration-heavy. We are not looking for a consultant or advisor. The ideal candidate enjoys building, configuring, and maintaining Zendesk environments and is comfortable working directly in production systems.
WHAT YOU WILL DO (RESPONSIBILITIES):
- Configure and maintain Zendesk Support environments
- Build and manage:
- Ticket forms, fields, and workflows
- Triggers, automations, macros, SLAs, and views
- Groups, roles, and permissions
- Configure and support related Zendesk products, including:
- Zendesk Guide (Help Center structure and basic configuration)
- Zendesk Chat and Talk (channel setup and routing basics)
- Integrate Zendesk with other systems and tools (e.g. CRM, internal tools, third-party platforms)
- Optimize and improve existing Zendesk configurations
- Troubleshoot configuration-related issues and implement fixes
- Maintain configuration quality and follow Zendesk best practices
WHAT WE ARE LOOKING FOR (REQUIREMENTS):
- 23 years of hands-on Zendesk configuration experience
- Strong practical experience with Zendesk Support (Admin Center)
- Working knowledge of other Zendesk products (e.g. Guide, Talk, etc.)
- Experience integrating Zendesk with other systems or external tools
- Zendesk Certified Support Administrator (required minimum)
- Tech-savvy mindset with the ability to understand systems beyond Zendesk
- Ability to work independently without step-by-step guidance
- Solid understanding of Zendesk workflows and ticket lifecycle
- Fluent English (written and spoken)
- Ability to attend in-person interviews and assessments at our Bali office
NICE TO HAVE:
- Zendesk certifications for Guide, Chat, Talk, or Explore
- Experience working in a Zendesk Partner or implementation environment
- Experience working with APIs, webhooks, or middleware tools
Compensation& Benefits
- Competitive base salarycommensuratewith experience and qualifications
- Performance-based bonus structure for successful project contributions
- Flexible and multicultural work environment with a focus on results
- Opportunity to work oncutting-edgeDX projects across industries
- Career growth pathways including management and specialist/expert tracks
