Workforce Management Strategy - SPX Express
Job Description
Job Description:
- Lead and manage functions within the BPO project team within the project lifecycle to achieve defined operational milestones and deliverables.
- Establish and serve as the primary point of contact for BPO engagements during the project period.
- Coordinate and manage contract compliance, negotiations, and renewals to secure optimized strategic partnerships.
- Oversee and validate operational data and cost submissions for BPO vendors to maintain budget compliance throughout the project duration.
- Monitor headcount utilization, cost trends, and budget alignment to ensure project cost-efficiency.
- Analyze and generate data-driven insights and performance reports to drive strategic decision-making and continuous improvements.
- Identify and evaluate process gaps, inefficiencies, or cost trends impacting vendor performance within the project scope.
- Liaise and coordinate with internal cross-functional departments to streamline and integrate BPO-related processes.
Requirements:
- Hold a minimum Bachelor's degree in Engineering, Business Management, Finance, Marketing, or other quantitative-based majors.
- Has 5 to 10 years of prior working experience in BPO operations, vendor management, strategic operations, or a closely related field.
- Proven track record of managing both operational and strategic functions within a high-growth environment.
- Extensive experience managing large-scale teams (preferably 100+ headcount) and diverse stakeholder groups.
- Deep understanding of strategic partnership frameworks, including the ability to assess partnership longevity and business impact.
- Strong financial acumen with specific knowledge of labor cost structures and compliance within outsourced environments.
- Exceptional communication and negotiation skills with the ability to influence senior stakeholders.
- Strategic thinker with a hands-on approach to problem-solving and decision-making.
- Strong leadership skills with a proven ability to manage and develop teams with varying skillsets spanning operational and strategic functions.
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