WFM (Workforce Management) Bank - Yogyakarta
WFM (Workforce Management) Bank - Yogyakarta
pt mitracomm ekasarana- Posted 21 hours ago
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Job Description
Kualifikasi
- Pendidikan minimal S1 semua jurusan
- Berpengalaman minimal 1 tahun di bidang workforce management contact center
- Menguasai Ms. Office (advance level)
- Mampu membuat capacity planning dan forecasting
- Memahami seluruh aktifitas operasional contact center (call, chat, email, sosmed)
- Mampu menganalisa data dengan sangat baik
- Proaktif, kreatif, extramile
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