Wellness Manager

Location: Puncak (Bogor)

Eminence Global is a hospitality group focused on high-performing guest experiences across F&B and wellness operations. We prioritize execution, accountability, and measurable business results.

We are hiring a results-driven Wellness Manager to lead and develop the spa and wellness operations.

This is a performance-based role, not a purely service-oriented position.

We are looking for candidates who can demonstrate measurable impact through clear KPIs.

If you cannot quantify your past performance, this role is not a fit.

High performers who consistently achieve target KPIs may be considered within 3–6 months for expanded responsibilities or regional oversight.

• Full ownership of spa and wellness operations
• Drive revenue growth through upselling, packaging, and yield optimization
• Develop and implement sales strategies for treatments, memberships, and experiences
• Optimize therapist productivity, scheduling, and utilization rates
• Ensure high standards of guest experience and service consistency
• Monitor and improve guest satisfaction (reviews, feedback, retention)
• Control operational costs while maximizing profitability
• Recruit, train, and manage therapists and wellness staff
• Collaborate with marketing and operations teams to drive demand

Candidates must provide measurable results from previous roles, including:

• Revenue growth (%)
• Treatment utilization / occupancy rates
• Upselling performance
• Guest satisfaction improvements (ratings, reviews)
• Cost efficiency improvements

Applications without clear KPIs and data-backed achievements will be automatically rejected.

• Proven experience managing a spa or wellness operation
• Strong understanding of wellness business performance and revenue drivers
• Experience in sales-driven wellness environments (not only operations)
• Ability to lead teams and enforce accountability
• Strong communication and organizational skills
• Fluent in English

• Operators, not talkers
• Commercial mindset (not just service mindset)
• Data-driven decision making
• Ownership mentality
• Consistency and execution under pressure

Submit your CV including specific KPIs and measurable achievements from previous roles.

• All KPI claims will be verified during the interview process.