Not Specified
400000 - 800000 IDR
Job Description

Key Requirements:

  • Accurately process local and international orders from members (in person, over the phone, e-mails, mail or fax) while providing superb customer service. Ability to process an average of 80 order per 8-hour shift.
  • Ensure all funds are handled properly with honesty. Shall not exceed 3 payment related errors per month, but perfect reconciliation is expected daily (consult the Asia Pacific Discrepancies Policy).
  • Answer all incoming related inquiries from walk-in members with accurate feedback. This will include the disbursement of various information, distribution of different promotional flyers, checking volumes, and receiving comments/complaints. Therefore, keeping abreast of new information on products, promotions, Sales & Marketing Plan, policies & procedures is necessary in order to provide consistent information and explanations to Members.
  • Able to maintain a minimal TSF level of 85% and ACR of 5% when taking ACD telephone calls. Able to handle at least 50 call per day.
  • Ability to coach the MS Rep I at the Walk-in areas to ensure that they are performing according to the set procedures.
  • Able to act as Greeters (when needed) by helping the Members and guests outside the counter in order to resolve and divert problems before they reach the counters.
  • Accurately and diligently process all incoming Applications and related documents, namely the Member Application Forms, Supervisor Application Forms, Ten Customer Forms, Personal Information Amendment, etc. by following the procedures closely. All incoming documents should be targeted to completely key in on a daily basis.
  • All documents (Order Forms, Application Forms, etc.) should be filed on a daily basis or as instructed
  • Ensure all Orders processed are fully and accurately paid. Furthermore, daily reconciliation summary must be submitted everyday at appointed time.
  • Able to upsell / promote company's products and promotions on every walk in / phone in contact with distributors.
  • Maintain excellent attendance and punctuality standards.
  • Able to process Fax-in orders within 24 hours in a normal working day, while all End of Month (EOM) orders must be completely processed before the 5th day of the following month.
  • Able to cope with frequent changes of procedures and policies released by the Company.
  • All internal and external requests and inquiries must be responded within 1 working day.
  • Willing to work overtime and flexible hours as requested/required.
  • Ensure all other related activities (including various Company's functions) as directed by superior is completed in the most effective and efficient manner.





Job Source: elabramdev.com

Elabram Group is responsible for the global business of Elabram HR Solution, Elabram Telco, and Axdif, with a more than 20 years history and core competencies in human resources and telecommunication consultancy.
The company has successfully placed more than 83.000 talents and served more than 118 clients worldwide. In its four business divisions, Elabram Group is continually expanding its capability and innovation to align customer needs.

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