Villa Supervisor

Company Description

OXO Group Indonesia is a boutique property development and services company established in 2015, with a mission to create a seamless and sustainable lifestyle. Renowned for intelligent design, impeccable service, and high-quality standards, OXO manages over 20 properties across Bali, ranging from private residences to a pleasure yacht in Komodo National Park. The community includes global citizens, remote entrepreneurs, and explorers who seek a rewarding lifestyle focused on simplicity and sustainability. OXO is committed to fostering experiences that are light on the environment and enrich the lives of its clientele.

We are looking for an experienced Villa Supervisor to oversee daily villa operations and ensure exceptional guest experiences. The role will be responsible for maintaining luxury hospitality standards, leading the villa team, and ensuring smooth operational performance.

• Oversee daily villa operations, including housekeeping, maintenance, and guest services
• Lead, supervise, and support villa staff to deliver excellent service standards
• Manage guest arrivals, departures, requests, inquiries, and complaints professionally
• Conduct regular villa inspections to ensure cleanliness, quality, and readiness
• Coordinate maintenance requests and ensure timely resolution
• Manage inventory, supplies, staff schedules, and operational planning
• Ensure compliance with health, safety, and company standards
• Prepare operational reports and provide updates to management

• Minimum 5 years of experience in luxury hospitality, villa, or resort operations
• Proven experience in a supervisory or leadership role
• Strong English communication skills (written and verbal)
• Strong understanding of luxury guest service standards
• Ability to work independently and handle operational challenges

✔ Leadership & team management

✔ Guest relations & customer service

✔ Problem-solving & decision-making

✔ Attention to detail

✔ Villa/property operations management

✔ PMS / hospitality software knowledge

✔ Crisis management & adaptability

• Location: IBU The Sanctuary – Ubud Area, Bali