Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Job Description Summary:
Serve as a key leader and operational overseer at a property, working closely with the executive committee. Manage daily operations across multiple departments, ensuring the highest standards of service are upheld. Develop revenue strategies, optimize guest satisfaction, and maintain seamless coordination between departments for a superior guest experience.
Responsibilities:
- Coordinating the operations of all departments, ensuring smooth operations while delivering an exceptional guest experience.
- Assist in guest relations, meeting Villa Owners, managing employees, and attending meetings.
- Monitor guest satisfaction and set department targets to enhance service quality and operational efficiency.
- Assist in managing revenue generation and cost control across all departments, maximizing profitability.
- Achieve budgeted revenues, control labor costs, and monitor inventories of operating equipment and supplies.
- Ensure that Villa Owners accounts are managed efficiently.
Requirements:
- A strong operational background in managing ultra‑luxury resorts with a hands‑on leadership style and a passion and proven track record for delivering exceptional guest experiences.
- Exceptional financial acumen, with deep experience in budgeting, forecasting and P&L management.
- Strong crisis management skills.
- Entrepreneurial, forward‑thinking mindset, bringing creativity and agility to complex challenges.
- Bachelor's degree in Hospitality or a relevant.
- Fluency in English is mandatory.
