We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.
You will be part of a dynamic team focused on providing expert guidance and support to clients on claims with moderate coverage issues. Your role will involve driving the claims process, analyzing coverage, and collaborating with insurers and internal teams to ensure effective claims management.
We will count on you to:
- Provide coverage and claims strategy guidance to clients on claims with moderate coverage issues to assist with claims preparation.
- Identify appropriate policies and coverages on moderately complex coverage issues and analyze notifications to provide solutions against future risks.
- Drive the claims process for clients, with supervision, ensuring progress from notification through to closure.
- Monitor insurer responses and engage with insurers and their professional advisers on moderately complex queries and policy coverage discussions.
- Draft communication documents for clients, including correspondence letters, claims calculations, and review client-prepared documents to support the claims process.
- Analyze claims-related data such as loss statistics, key trends, and cost reduction opportunities to develop action plans managing the client's total cost of risk.
- Collaborate closely with individual Claims Executives, Claims Advocacy colleagues, and Claims Operations colleagues to provide feedback and ensure a smooth claims process.
What you need to have:
- 15 years of claims experience, including a minimum of 5 years handling claims with brokers.
- Strong analytical skills to interpret claims data and identify trends and opportunities.
- Excellent communication skills for drafting client correspondence and engaging with insurers.
- Ability to work collaboratively within a team and manage multiple stakeholders.
What makes you stand out:
- Prior experience working with insurance policies and coverage interpretation.
- Familiarity with claims advocacy and operations processes.
- Proactive approach to identifying cost reduction opportunities and risk management strategies.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
R_332160
