Position: Venue Manager
Client: The Jungle Padel Seseh
Location: Seseh, Bali, Indonesia
Department: Administrative & General
Reports To: Owner
Budget up To: IDR 20.000.000
About Us:
The Cakap Group (TCG) is a licensed hospitality management and restaurant consulting company in Indonesia with an 11-year history of success. We design, launch, and manage a diverse portfolio of prestigious projects, ranging from boutique hotels and luxury resorts to restaurants and luxury yachts. With over 150 successful projects and 800+ employees recruited, we offer a stable, dynamic, and internationally standardized working environment. You will collaborate with a multidisciplinary team of specialists, supported by our state-of-the-art Research & Development (R&D) kitchen and modern training facilities in Bali. Join us to accelerate your career and be part of an exceptional team that transforms ambitious visions into world-class hospitality experiences.
About Client:
The Jungle Padel Seseh is a premium padel and lifestyle destination located in Seseh, Bali, bringing together sport, hospitality, F&B, wellness, retail, and community experiences under one venue. Designed as more than just a place to play, The Jungle Padel provides a vibrant environment where players, members, coaches, visitors, and the wider community can play, socialize, dine, relax, and connect. The venue combines high-quality padel facilities with supporting hospitality offerings, creating an integrated guest experience from the moment visitors arrive until they leave. With regular court activities, coaching sessions, social matches, tournaments, events, and community gatherings, The Jungle Padel Seseh operates in a dynamic environment where guest flow and operational requirements can change throughout the day.
What You Will Contribute:
As the Venue Manager at The Jungle Padel Seseh, you will take overall responsibility for the day-to-day operation and performance of the entire venue. You will lead the coordination of padel operations, F&B, guest services, events, facilities, and support functions to ensure a seamless and premium experience for players, members, and guests.
Working closely with the Owner and management team, you will lead the venue's operational strategy, team development, commercial performance, and community experience. You will combine strong operational discipline with an energetic, hands-on leadership style to help establish The Jungle Padel Seseh as a leading sports, hospitality, and lifestyle destination in Bali.
What You Will Do:
- Take overall ownership of the daily operation, performance, and guest experience of The Jungle Padel Seseh.
- Oversee all key venue functions, including padel operations, F&B, guest services, events, facilities, retail, and supporting operations.
- Lead and coordinate department heads and operational teams to ensure seamless collaboration and consistent venue standards.
- Establish and maintain SOPs, operational systems, service standards, and procedures across the venue.
- Ensure court bookings, coaching sessions, social matches, tournaments, and other padel activities are operated efficiently and professionally.
- Oversee the F&B operation, ensuring quality, service, cost control, and commercial performance are consistently maintained.
- Lead recruitment, training, coaching, and performance management to build a strong and accountable venue team.
- Monitor venue revenue, costs, profitability, court utilization, F&B performance, and other key business indicators.
- Identify opportunities to increase revenue and venue utilization through memberships, F&B, events, partnerships, promotions, and community activities.
- Oversee tournaments, events, social activities, and community initiatives, ensuring they are executed smoothly across all relevant departments.
- Ensure the venue, courts, F&B areas, facilities, equipment, and guest spaces are consistently maintained to a high standard.
- Monitor guest and member feedback and ensure issues are resolved effectively while continuously improving the overall experience.
- Work closely with marketing, community, coaching, and event teams to strengthen engagement and build a strong The Jungle Padel community.
- Ensure compliance with health, safety, hygiene, food safety, security, and applicable operational regulations.
- Provide regular operational and business performance updates to the Owner and proactively recommend improvements to strengthen the venue's long-term success.
Who We're Looking For:
- Minimum 3–5 years of experience in Venue Management, Operations Management, Hospitality Management, Club Management, or a similar senior leadership role.
- Proven experience managing a multi-function venue, lifestyle destination, sports club, hospitality venue, beach club, wellness facility, or similar operation.
- Experience overseeing multiple departments such as F&B, sports/recreation, guest services, events, and facilities is highly preferred.
- Experience in padel, tennis, fitness, wellness, golf, beach clubs, or other sports and lifestyle businesses is a strong advantage.
- Strong understanding of overall venue operations, guest experience, service delivery, facilities, events, and commercial performance.
- Proven ability to lead and coordinate multiple teams and operational functions simultaneously.
- Strong experience recruiting, training, developing, and managing diverse teams.
- Hands-on leadership style with the ability to remain actively involved in day-to-day operations.
- Strong commercial understanding with experience managing revenue, budgets, labour costs, COGS, operating expenses, and profitability.
- Ability to understand and manage multiple revenue streams, including F&B, memberships, court bookings, events, retail, and other venue activities.
- Strong understanding of customer and member experience with the ability to build long-term relationships and community engagement.
- Experience managing events, tournaments, corporate functions, community activities, or similar activations.
- Strong organizational and project-management skills with the ability to manage multiple priorities and changing operational demands.
- Excellent problem-solving and decision-making skills with a proactive and solutions-oriented mindset.
- Excellent communication and interpersonal skills with the confidence to interact with international guests, members, partners, and stakeholders.
- Energetic, approachable, commercially driven, and passionate about hospitality, sports, lifestyle, and community.
- Comfortable working in a dynamic, fast-paced, and highly guest-facing environment.
- Strong attention to detail while maintaining the ability to see and manage the bigger operational picture.
- Good command of English; additional languages are an advantage.
- Flexible to work shifts, weekends, public holidays, tournaments, events, and peak operating periods as required.
What We Offer:
- Competitive salary (negotiable based on qualifications)
- Religious Holiday Allowance (THR)
- BPJS Health & Employment Coverage
- Meal Allowance
- Service Charge
- Opportunity to lead the overall operation of a premium padel and lifestyle destination in Bali
