Value Chain Manager

Responsibilities:

• Act as the primary point of contact for supply chain coordination between Indonesia and Singapore.
• Facilitate communication, alignment, and collaboration across both regions.
• Identify opportunities to enhance supply chain processes within Indonesia.
• Implement improvements to drive efficiency, cost-effectiveness, and customer satisfaction.
• Work closely with the commercial team to align supply chain strategies with business objectives.
• Collaborate on demand forecasting and order fulfilment.
• Hands-on execution of customer service functions, including data entry.
• Respond to inquiries, concerns, and requests from customers.
• Address and promptly resolve logistics-related complaints from customers.
• Maintain a high level of customer satisfaction.
• Facilitate product certification processes required for local compliance.
• Handle import licenses and ensure adherence to regulations.
• Manage customs clearance processes for imported goods.
• Stay informed about changes in Harmonized System (HS) codes.
• Ensure compliance with relevant codes for accurate import/export documentation.

Requirements

• :Bachelor's Degree in Supply Chain Management or a related field
• .Minimum of 5 years experience leading supply chain or value chain functions, with a strong track record in delivering customer-focused solutions and service excellence
• .Proven track record in making significant contributions towards developing and improving supply chain processes
• .Strong verbal and written communication skills, especially in report writing and presentation
• .Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint