TIMO is a social entertainment platform that connects users through interactive social experiences. We are looking for a User Operations Specialist to drive user engagement, retention, and overall platform growth.
Responsibilitie
- Monitor and analyze user behavior, engagement, and retention metrics.
- Develop and execute user engagement initiatives, campaigns, and activation programs.
- Identify user pain points and provide recommendations to improve the overall user experience.
- Collaborate multi-division to optimize user journeys.
- Track event performance and generate insights to improve user acquisition, activation, and retention.
- Conduct user segmentation analysis and support targeted engagement strategies.
- Monitor platform activities and user feedback to identify trends and operational opportunities.
- Prepare regular reports on key user performance indicators and operational metrics.
Requirements
- Bachelor's degree in any discipline
- 2–4 years of experience in User Operations, Growth Operations, etc.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Proficiency in Excel/Google Sheets.
- Strong communication and cross-functional collaboration skills.
- Detail-oriented and able to manage multiple projects simultaneously.
- Comfortable working in a fast-paced environment and adapting to changing business priorities.
- Experience in social media, gaming, livestreaming, entertainment, or internet platforms is preferred.
- Fluent in English, both written and spoken
- Able to Work on-site in Sudirman, Jakarta. Mon-Fri 09.00 - 18.00
