Travel System Admin & Support
Location: Batam, Indonesia (On-site)
Employment Type: Full-time
Seniority Level: Associate / Mid-Level
Language Requirements: Mandarin Speaking (Conversational/Verbal only)
About the Role
We are seeking a structured, tech-savvy, and detail-oriented Travel System Admin & Support to join our team in Batam.
In this role, you will be the backbone of our travel platform operations. Your core focus will be managing system data entry—including loading hotel contracts, updating rates, and setting close-out dates—while providing top-notch customer support and operational assistance to our clients and partners.
Key Responsibilities
1. Travel System Data Entry & Inventory Management
- Input and maintain hotel contracts, room rates, package allotments, surcharges, and cancellation policies in our travel system.
- Manage hotel close-out dates, blackout periods, and inventory availability updates in a timely manner to prevent overbooking.
- Ensure high accuracy in rate loading and system data entries across all travel products and partner listings.
- Regularly audit system entries against original contract terms to ensure zero pricing discrepancies.
2. Customer & Partner Support
- Handle inbound inquiries, booking requests, and operational support tickets from clients, travel agents, or guests via email, phone, and messaging channels.
- Assist clients with system navigation, booking modifications, special requests, cancellations, and refund processing.
- Troubleshoot booking/system errors promptly to ensure smooth client transactions and high customer satisfaction.
3. Vendor Coordination & Operational Admin
- Coordinate directly with hotel partners, local suppliers, and ground operators regarding booking confirmations and close-out notifications.
- Issue booking vouchers, invoices, and confirmation notices.
- Assist in maintaining organized digital logs for all supplier contracts and client interaction records.
Qualifications & Requirements
- Education: Diploma or Bachelor's Degree in Travel & Tourism, Business Administration, Information Technology, or a related field.
- Experience: 1–3 years of experience in travel operations, hotel reservation, OTA data entry, or travel customer service. (Fresh graduates with strong system proficiency and tourism backgrounds are welcome).
- Technical Skills:
- High proficiency in data entry with exceptional accuracy and attention to detail.
- Experience using travel booking systems, hotel Extranets, or GDS/CRS platforms is a strong plus.
- Proficient in MS Excel for rate sheet processing and data formatting.
- Soft Skills: Patient, service-oriented mindset, strong problem-solving ability, and capable of managing repetitive tasks with high precision.
- Language Skills: Fluent in spoken Mandarin (conversational/verbal only; written proficiency is not required) for vendor/client communication. Good command of English and Bahasa Indonesia for system navigation and support.
- Location: Based in or willing to work in Batam.
How to Apply
If you are detail-oriented and passionate about travel tech and client support, click Apply Now or send your updated CV/Resume to [[Confidential Information]] with the subject line:
Application: Travel System Admin - Batam - [Your Name].
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