About the position
As a Tailor-made Travel Team Leader you are focused on exceeding the agent's expectations from start to finish by building the capacity of your team. Your goal is to ensure that your team have the tools they need to secure a sale and the know-how to use them. You have an integral role in building strong relationships with partners. You are an expert at building well-crafted itineraries, confident in making recommendations and able to coach your team to do the same.
You are confident suggestions where improvements can be made. You are a strong seller and are keen to share that sales know-how with a team of like-minded individuals.
The Essential:
- A degree in tourism and hospitality is an advantage.
- Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
- Fluent in both written and spoken English is required and other European languages would be an advantage.
- Proven experience of meeting and exceeding sales targets and KPI's
- Advanced computer skills and the ability to confidently learn new computer systems
Skills and Attributes:
- Outstanding sales skills with strong customer care focus.
- Results Orientated.
- Excellent organizational skills with the ability to be flexible
- Excellent communicator, comfortable communicating by phone, video calls, email, and chat/messenger
- High attention to detail
- Able to work under pressure and juggle multiple tasks.
- Solution focused and great at problem solving.
- Able to work independently and within a team assisting team members to help everyone achieve results.
- Flexible rotating roster that may include late nights, weekends, and early mornings and flexible with uncertainties/changing priorities and under pressure.
- Willing to travel on business when required.
- Personally, aligned with Discova's company purpose and values.
- Proficient with Microsoft Office applications and Discova's systems would be an advantage.
About Us
To learn more about Discova click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
