About the Role
Smailing Tour is a leading travel agency specializing in Corporate Travel Management, Meetings & Events (MICE), and curated travel experiences. We are seeking a service-oriented and detail-driven Travel Consultant to support our travel services.
In this role, You will assist customers in planning and booking flights, accommodations, transportation, tours, and other travel-related services while ensuring a seamless travel experience from start to finish
Responsibilities
- Manage end-to-end travel arrangements, including flights, hotels, and customized travel experiences
- Design and prepare personalized travel itineraries based on client preferences and requirements
- Provide consultation on destinations, airlines, accommodations, and travel options
- Handle ticketing processes (booking, issuance, reissuance, and refund) for domestic and international travel
- Coordinate with airlines, hotels, and partners to ensure smooth and efficient service delivery
- Assist clients with travel documentation, including visas, travel insurance, and other requirements
- Ensure accuracy in all travel arrangements and compliance with applicable regulations
- Stay updated with travel trends, destinations, and airline policies
Qualifications
- Diploma (D3) or Bachelor's degree (S1) in Tourism & Hospitality
- Minimum 1 years of experience as a Travel Consultant, preferably handling corporate or premium clients
- Strong knowledge of international travel, airlines, and accommodation options
- Proficient in GDS systems such as Galileo, Sabre, Abacus, or Althea
- Fluent in English (both written and spoken); additional languages such as Mandarin are a plus
- Strong attention to detail, good communication skills, and a customer-oriented mindset
