GENERAL MISSIONS
TRANSFERTS & G.M RELATION
- Organize pre-booked transport of customers: transfer / train / plane in accordance with the specificities of their bookings, having previously checked their identity.
- Manage customer requests for reservation changes and any new reservation requests.
- Contribute to the implementation of information relating to the departure of customers (billboard, television, individual letters of information to be deposited in rooms by the accommodation department)
- Assist GMs on arrival and departure in a professional manner to ensure effective delivery with a view to achieve a positive customer experience.
- Be present at airports & stations to ensure a quality reception
- Maintain a relationship of trust with external service providers associated with his activity
- Acquire a complete knowledge of Club Med standards, products and services in order to maintain a high level of satisfaction.
- Provide suggestions to your manager to improve your daily operations.
- Be involved in the realization of additional sales revenue, in particular transfer sales.
- Know and apply the company's internal payment and invoicing policy.
- Work with all village departments to meet a customer or internal need.
- Contribute to the management of daily customer requests and complaints and redirect to Member Relations (countries) if necessary.
- Assist the front desk team in daily operations by following internal procedures.
HYGIENE & SAFETY
- Know the contracts and commitments of service providers (taxis, buses, baggage handlers) to ensure effective organization in accordance with Club Med standards.
- Know and apply Health & Safety standards and all emergency and evacuation procedures and inform customers accordingly.
- Comply with the legal framework
- Limit electricity and water consumption
Waste Management
- Comply with the resort's waste management and sorting rules, in accordance with local regulations and environmental standards, by ensuring that recyclable and hazardous waste is properly sorted and handled
- Maintain and ensure the cleanliness and accessibility of waste disposal areas
KEY PERFORMANCE INDICATORS (KPI)
CLIENT
- Customer satisfaction
- Efficiency of processing specific complaints / requests
BUSINESS
- Development of local sales
- Cash management / invoicing and collection
PEOPLE
