Transformation Officer

Job Description:

• Analyze and map end-to-end business processes to identify bottlenecks, inefficiencies, risks, and opportunities for improvement.
• Design future-state processes through simplification, standardization, centralization, digitalization, and automation.
• Conduct root cause analysis and develop data-driven improvement recommendations and business cases.
• Coordinate transformation initiatives with Business, Operations, Product, IT, Data, Risk, Compliance, and Process Owners.
• Identify opportunities for RPA, workflow automation, system enhancement, integration, dashboards, and straight-through processing.
• Monitor project milestones, risks, dependencies, implementation progress, and benefit realization.
• Support change management, including SOP updates, communication, training, and post-implementation improvements.

Minimum Requirements:

• Bachelor's degree in Industrial Engineering, Information Systems, IT, Management, Business, Economics, or related fields.
• Minimum 3 years of experience in Business Process Improvement, Business Transformation, Business Analysis, Operational Excellence, Project Management, or related areas.
• Experience in Banking, Financial Services, FinTech, Technology, E-commerce, or Consulting is a plus.
• Strong knowledge of process improvement, BPR, Lean/Six Sigma, and basic project management.
• Strong analytical, problem-solving, stakeholder management, and facilitation skills.
• Familiar with BPMN/process mapping, root cause analysis, data analysis, and business case development.
• Proficient in Microsoft Office/Google Workspace; experience with process mapping, project tracking, or data visualization tools is a plus.
• Fluent in English, both written and verbal.