Training Supervisor (CS)

3-5 years
3 months ago
Job Description

Responsibilities

  • Responsible of the operation of trainer team and continuous training in Customer Service division, product process, system flow, and etc.
  • Develop and improve training structure, system, and other related process
  • Lead team of trainers to train customer service agents mentality, skill, and knowledge
  • Do Training Needs Analysis (TNA) based on company strategy and create annual training plan
  • Stay updated on the trend in the industry
  • Understand other training platform system in the same industry
  • Make training reports, give feedback, and conduct training results evaluations
  • Help the communication between Indonesia-China team and understand knowledge based materials

Requirements

  • Bachelor's or Master Degree, any major
  • At least 3 years of work experience as Training Supervisor in Customer Service team (preferably from e-commerce/fintech/banking company)
  • Have managing team experience
  • Good proficiency in English
  • Able to operate Microsoft Office
  • Good in document editing, data processing, data analysis, and data summarizing
  • Familiar with Training operational indicators
  • Good management experience, withstanding pressure, teamwork, and communication skills
  • Proactive, Agile, and excellent on-site problem solving ability and field control ability.
  • Interest in financial and e-commerce industry
  • Good knowledge of culture and values in Chinese company

JOB TYPE

Industry

Other

Function

Skills

Job Source: dealls.com

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