About the Role
As a Training Officer, you will play an important role in maintaining and improving the quality of our store operations through regular QSC (Quality, Service, Cleanliness) evaluations and training programs. You will work closely with store teams and management to ensure operational and service standards are consistently implemented.
Responsibilities :
- Conduct regular QSC (Quality, Service, Cleanliness) evaluations across stores to ensure operational and service standards are consistently maintained.
- Identify training needs based on QSC evaluation results, store performance, and operational requirements.
- Conduct training sessions for store employees covering operational standards, service standards, product knowledge, and other relevant topics.
- Deliver regular training programs to continuously improve the professional knowledge and skills of store teams.
- Monitor and maintain training data, including individual and team training completion and achievement against targets.
- Track employee training progress and follow up on outstanding or incomplete training requirements.
- Provide feedback and recommendations for improvement to Store Management based on evaluation and training results.
- Work closely with Store Management and Operations teams to address performance gaps through appropriate training interventions.
- Prepare training materials, evaluation forms, reports, and other supporting documents as required.
- Monitor the effectiveness of training programs and identify opportunities for continuous improvement.
- Support the implementation of company standards and initiatives across stores through effective training and coaching.
Requirements :
- Bachelor's degree inHospitality, Food Technology, Psychology, Human Resources, Hospitality, Business Administration, or a related field.
- Fresh graduates are welcome to apply.
- Fluent in Chinese/Mandarin is a must, with a minimum HSK 3 level.
- Strong interest in Training & Development, Store Operations, Hospitality, or the Food & Beverage industry.
- Good communication and presentation skills.
- Good organizational and time-management skills.
- Proficient in Microsoft Office, particularly Excel and PowerPoint.
- Willing to travel and conduct regular visits to stores.
- Previous internship, organizational, hospitality, F&B, customer service, or training experience is an advantage but not mandatory.
About Kawan Lama Group
Established in 1955, Kawan Lama Group is a multi-sector group of companies who are constantly innovating for improving the quality of lives. Manages 28 brand portfolios operating in six different sectors: Commercial & Industrial, Consumer Retail, Food & Beverages, Property & Hospitality, Manufacturing & Engineering, and Commercial Technology. Aiming to be more than family business - but beyond that, we are business for families, we carry the mission to bring values for betterment of lives through business development and continuous growth.
