About Concentrix: Concentrix globally is Designing, Building and Running great customer experiences for over 130 Fortune Global 500 and 125 new economy clients from 40 countries 6 continents and supporting more than 70 languages.
Indonesia is one of our operational HQs and we are looking at an accelerated and long-term growth and footprint.
We were very impressed with your capabilities and talent in the interviews and are confident you will be able to contribute to creating a great company in Indonesia.
Visit www.concentrix.com to learn more.
Role: Training and Quality Manager
Location: Indonesia Surakarta.
Job Purpose: The job role is to use Concentrix and / or client defined quality processes for planning and executing the overall quality administration to meet process requirements
Responsibilities
- Assist in set up of SLAs and continuously benchmark processes, baseline performance and target setting
- Design new processes for QC functioning to meet specific business requirements
- Drive process level compliance
- Drive CSAT and Quality for the account
- Incubation of QC in all new processes.
- Performance management for the team
- Facilitate and identify potential areas for improvement and actively participate in process improvement initiatives and drive incremental improvements
- Facilitate and identify potential areas for improvement; lead improvement Projects using the DMAIC and other lean six sigma methodologies
- Suggest process improvement projects
- Train / mentor AMs and QA's, operations teams on quality tools and concepts
Desired Skills:
- Lean Six Sigma Black Belt Training / Certification from reputed organization / institute will be an added advantage
- Excellent working knowledge of MS Office - MS Excel, Power Point etc.
- Knowledge of industry domain (Banking) would be preferred
- In depth understanding of quality control procedures, quality assurance, process improvements, domain etc.
- A keen eye for detail and a result driven approach
- Excellent math abilities and working knowledge of data analysis/statistical methods
- Great interpersonal and communication skills
- Ability to plan, multi-task and manage time effectively
- Essential: Graduate in any stream, Proficiency in English
Work Experience:
Minimum 10+ years of prior work experience with a minimum of 3+ years as Quality Manager.
