Key Responsibilities:
- Design and deliver engaging training programs covering product knowledge, selling skills, customer experience, brand standards, and retail excellence.
- Conduct onboarding, product launches, seasonal, and refresher training for retail teams.
- Conduct Training Needs Analysis (TNA) and translate capability gaps into relevant training and development initiatives.
- Conduct regular store visits and provide on-the-job coaching and feedback to improve team performance.
- Develop and maintain training materials, including presentations, guides, product knowledge materials, role plays, and assessments.
- Ensure retail teams consistently understand and apply brand standards and service excellence.
- Track training attendance, completion, effectiveness, and prepare regular training reports.
- Collaborate with Retail Operations, Brand, Merchandising, HR, and Store Management to align learning initiatives with business priorities.
- Support key retail initiatives including new store openings, product launches, and other business projects.
Qualifications & Experience:
- Bachelor's degree in Fashion, Business, Education, Communication, Psychology, HR, or related field.
- 2–4 years of experience in retail training, Learning & Development, fashion/luxury retail, sales, or related fields.
- Experience in fashion, beauty, lifestyle, accessories, watches, or luxury brands is preferred.
- Strong facilitation, presentation, coaching, and communication skills.
- Good understanding of retail operations, selling techniques, customer experience, and product knowledge.
- Able to develop engaging learning materials and deliver practical, business-focused training.
- Strong stakeholder management, organizational, and problem-solving skills.
- Proficient in Microsoft PowerPoint and Excel.
- Willing to travel regularly to stores for training and coaching.
