as a Trainer you will ensure the effective training and development of moderation teams, fostering high performance and adapting to evolving policies.
Key skills and experienc
- Proficient English (at least C1 level)
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely
- Bachelor's degree in any related field
- At least 1-year experience in training within the BPO industry
- Training and coaching skill experience is a plus
- Proficient in Microsoft Office (Outlook, Word, Excel, – PowerPoint) and Internet applications
- Ability to communicate clearly and concisely, both orally and in writing
- Knowledge of people's learning patterns to design programs with excellent efficiency
- Able to work on shifts, weekends, and public holidays
.Responsibilit
- Conceptualize training materials based on data and research
- Create training strategies, initiatives, and materials
- Test and review created materials
- Maintain a database of all training materials
- Instruct employee training and onboarding
- Review employee performance and learning
- Conduct training classes on policy/product
- Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues
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