Collaborate with the HR team to facilitate new hire placement and coordinate with Training leads to align on relevant agendas and priorities.
Analyze and define team requirements based on competency levels, skill gaps, and business updates.
Conduct training and coaching sessions for new hires and existing team members, including onboarding programs, best practice sharing, and refresher courses.
Ensure new hires understand and effectively use work tools, follow best practices, and comply with established guidelines.
Design tailored training programs for team members at all performance levels, focusing on improving underperformers and measuring outcomes to ensure quality results.
Maintain and regularly update documentation of operational processes to support training materials.
Requirements
Minimum education S1
Being experienced as a trainer, especially in e-commerce/start-up companies is a plus
Have good analytical skills, can think critically, and can work independently or in a team
Have the ability to understand the context of training and present findings contextually to support action trainers
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