Designing and updating training slides for NHT, PS, Refreshment, and Socialization (which will later be validated by the Jakarta team)
Producing SeaTalk Blasts and learning videos based on operational findings Jogja Site
Maintaining Update Information from jakarta site to Jogja site - help created engaging reels for agent
Developing Google Forms, Scorm for evaluations and learning assessments
Creating Quizizz, Weekly Quizzes, and gamified learning activities.
Producing infographics and visual media to simplify SOP understanding.
Help develop Learning Management System for Jogja Site
Supporting documentation, reports, and continuous material improvement for New Hire Agent
Requirements
Minimum S1 in Education, Communication, Business, Psychology, Multimedia, Graphic Design or related fields.
Minimum 1–2 years in training, content development, or learning & development roles
Experience in creating and managing end-to-end learning materials and communication content from training modules and assessments to LMS support and onboarding documentation.
Ability to design and deliver engaging, structured training content by applying adult learning principles, operational knowledge, and interactive/gamified learning approaches
Proficient in using digital tools to create, manage, and track learning content ranging from office suites and dashboards to SCORM modules, visual media, interactive quizzes, and LMS uploads.
Strong communication with high attention to detail, proactive and adaptable, able to work independently or with cross-functional teams, and driven by creativity and problem-solving to support learning innovations.
