Job Description
Responsibilities
About the Team
The Digital Goods – TechOps will play a pivotal role in supporting both pre-onboarding and post-onboarding activities for partners (suppliers) and clients (B2B customers). The team will collaborate closely with Business, Product, and Tech teams to ensure system stability, smooth operational processes, and effective issue mitigation.
Roles & Responsibilities:
- Act as the first point of contact for partners (suppliers) and clients (B2B customers) on all technical and integration-related inquiries.
- Support onboarding and system integration processes through setup assistance, technical guidance, and troubleshooting.
- Assist testing phases including SIT, UAT, and production testing to ensure system readiness, requirement validation, and live environment functionality.
- Provide post-launch operational support by managing the end-to-end incident lifecycle, including Level 1 resolution, triage, and cross-functional coordination, while driving operational efficiency through defining requirements and prioritizing tool enhancements that transform complex Level 2 escalations into streamlined Level 1 workflows.
- Escalate complex technical issues to the tech team and collaborate closely to identify and implement effective solutions.
- Maintain and update technical documentation to support partners and clients in understanding products, features, and integration flows.
- Deliver clear, timely, and structured communication to internal and external stakeholders to ensure a positive and professional experience.
- Work closely with the product team to gather structured feedback, identify improvement opportunities, and support prioritization of integrations based on business and operational impact.
Qualifications
Minimum Qualifications:
- Minimum Bachelor's Degree or above. Systems, Engineering, Computer Science, or related fields.
- Proficiency in English and Bahasa Indonesia, both written and verbal.
- Basic understanding of system flows, APIs, and technical processes.
- Competency in writing SQL/DB queries for data validation and issue investigation.
- Familiar with User Acceptance Testing through Android/iOS/Web environment.
- Experience in operations, technical support, product operations, or technical project support roles.
Preferred Qualifications:
- Strong communication and coordination skills across both technical and non-technical teams.
- Structured thinker with strong analytical and problem-solving capabilities.
- Ability to perform effectively in fast-paced, dynamic, and evolving environments.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
