Do you love turning complex travel routes into seamless journeys We are looking for a skilled Ticketing Staff member to deliver flawless booking experiences and keep our travellers moving without a hitch.
If you thrive in a fast-paced environment and know the travel industry inside out, we want you on board!
Key Responsibilities:
- Manage day-to-day tasks related to flight ticket sales and customer service.
- Maintain communication with customers via email or phone, provide sales assistance, and ensure excellent customer experiences.
- Smoothly manage itinerary changes, cancellations, and complex reissues while staying compliant with policies.
- Maintain accurate, real-time records to ensure a seamless booking workflow from start to finish.
Qualifications and Skills:
- Indonesian citizen with at least 3 years of experience in ticket sales, particularly flight ticket sales.
- Strong customer service skills with excellent interpersonal and communication abilities.
- Good knowledge of the travel industry and destinations across Indonesia.
- Ability to work efficiently and effectively as part of a team.
- Excellent organisational and time management skills.
- Fluency in spoken and written English.
- Proficiency in ticketing systems, Google Workspace, and Office software.
