About the Role
Responsible for handling and processing all cash and non-cash transactions for both conventional and Sharia customers, in accordance with applicable systems and procedures, while ensuring customer satisfaction. Also responsible for customer retention to support the achievement of Business Funding targets at the branch.
What you will do
- Assist and support the Sales Team in achieving financial targets by providing customers with information on bank products, services, and facilities based on their needs.
- Perform Know Your Customer (KYC) procedures and implement Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) programs in accordance with applicable policies and procedures.
- Identify and prevent operational losses and potential fraud, and ensure satisfactory results in Internal Audit assessments.
- Provide teller services in accordance with the bank's service standards.
- Ensure customer complaints related to service are resolved effectively and in a timely manner, meeting customer needs while complying with applicable regulations.
What you need to have
- Minimum Bachelor's Degree in any related field
- At least 1 year of experience as a Branch Teller in the banking industry with a strong performance record.
- Required Technical Skills: Customer service, banking operations, knowledge of bank operational systems and procedures & understanding of customer KYC regulations
Note: Only shortlisted candidate will be contacted.
