Company Description Agent & Co is a contact center services provider focused on delivering effective solutions that enhance customer experience and business performance. The company helps organizations design and operate contact centers that improve responsiveness, satisfaction, and loyalty. Through tailored services and technology, Agent & Co works with clients to find the best solution for their customer communication needs. Additional information about the company's services and approach can be found on its website at https://agentnco.com/.
Role Description This is a full-time, on-site Telesales role based in Kecamatan Kuningan, Jawa Barat. The Telesales team member will handle outbound and inbound calls to promote products or services, respond to inquiries, and guide potential customers through the sales process. Day-to-day tasks include presenting offerings clearly, answering questions, overcoming objections, and accurately recording customer information and interactions in the system. The role involves meeting sales targets, following up on leads, maintaining strong customer relationships, and collaborating with supervisors to improve scripts and call strategies. The position also requires adherence to company policies, participation in regular training, and consistent, professional communication with customers and colleagues.
Qualifications
- Strong Customer Service and Customer Support skills to handle inquiries, resolve concerns, and maintain positive customer relationships.
- Effective Communication skills, including clear speaking, active listening, and the ability to explain products or services confidently.
- Sales skills, with the ability to identify customer needs, offer suitable solutions, and work toward individual and team sales targets.
- Ability to participate in and benefit from Training, with openness to coaching, feedback, and continuous skill development.
- High level of professionalism, reliability, and integrity in handling customer data and representing the company.
- Comfort working in a fast-paced call center environment and using basic computer and telephony systems.
- Previous telesales or contact center experience is an advantage but not always required.
- Minimum high school diploma or equivalent; further education in business, communications, or related fields is beneficial.
