Telemarketing

Job Responsibilities

1. Customer Reception:

• Responsible for handling and inviting online leads.
• Communicate promptly and professionally with customers via WhatsApp chats or phone calls to achieve appointment targets.

2. Resource Allocation:

• Allocate appointment resources efficiently.
• Distribute resources to designated Learning Center CCs (Course Consultants) according to the type of customer appointments and provide detailed explanations.

3. Data Management:

• Timely and accurate data recording.
• Accurately record customer information and communication details, manage customer tags on WhatsApp, and generate weekly work reports to support the optimization of ad strategies.

4. Performance Follow-up:

• Track appointment results and assist with secondary invitations.
• Follow up on whether appointments result in sign-ups and collaborate with CCs to support additional follow-ups.

Job Requirements

1. At least 2 year of experience in customer service, sales, or related fields. Experience in the education industry is preferred.
2. Bachelor Degree
3. Strong goal-oriented mindset, excellent communication skills, and proficiency in WhatsApp and common office software.
4. Must be able to communicate in English.
5. Placement : Pluit, North Jakarta