Telemarketing Specialist

Role Description This is a full-time, on-site Telemarketing Specialist role based in Jakarta, Indonesia with SOLID GROUP. The Telemarketing Specialist will make outbound and receive inbound calls to introduce products and services, qualify prospects, and generate sales opportunities. Daily activities include engaging potential and existing customers, explaining offerings clearly, handling basic inquiries, and updating customer information in the CRM system. The role also involves following up on leads, scheduling appointments or demonstrations for the sales team, and meeting individual and team call volume and conversion targets. The Telemarketing Specialist will collaborate closely with sales and customer service teams to ensure a smooth handover of prospects and consistent customer experience.

Qualifications

• Strong lead generation skills, including identifying prospects, qualifying leads, and nurturing potential customers.
• Proven customer service and customer support capabilities, with a focus on resolving inquiries and maintaining positive relationships.
• Excellent communication skills, including clear verbal presentation, active listening, and professional phone etiquette.
• Sales-oriented mindset with the ability to influence, handle objections, and work toward call and revenue targets.
• Ability to work on-site in Jakarta, Indonesia, in a fast-paced environment, both independently and as part of a team.
• High school diploma or equivalent required; further education in business, marketing, or related fields is an advantage.
• Previous experience in telemarketing, inside sales, or contact center roles is preferred but not mandatory.