Telco L1/L2 Engineers

Hiring: Telco L1/L2 Support Engineers (2 Openings) | Jakarta (Onsite) | 1-Year Contract

Location: Jakarta (Onsite)

Employment: 1-Year Contract

We are hiring for 2 Telco Support Engineers openings – L1 and L2 – to support applications in the Indonesian telecom environment.

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What You Bring:

2–4 years application development, platform operations, or production support experience

Indonesia Telco Stack knowledge for Level 1 Support

Junior-level production support – incident, problem, and change management

Troubleshooting, documentation, and stakeholder communication

IT service management practices

Bachelor's degree in CS, IT, Engineering, or equivalent

Relevant vendor or cloud certification – preferred

What You'll Do:

Receive, classify, and prioritize incidents and service requests

Execute documented checks and first-line recovery procedures

Escalate with complete diagnostics and track resolution against SLA

Maintain ticket quality, user communication, and shift handover

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What You Bring:

2–4 years application development, platform operations, or production support experience

Indonesia Telco Stack knowledge for Level 2 Support

Junior-level production support – incident, problem, and change management

Troubleshooting, documentation, and stakeholder communication

IT service management practices

Bachelor's degree in CS, IT, Engineering, or equivalent

Relevant vendor or cloud certification – preferred

What You'll Do:

Investigate escalated incidents using logs, traces, and system data

Perform root-cause analysis and implement approved fixes or workarounds

Coordinate with L1, engineering, and vendors against service targets

Maintain known-error records, runbooks, and problem actions

Only shortlisted candidates will be contacted.