Technology Business Accelerator Customer Transformation

Role Overview

This role sits at the intersection of retail partners, commercial execution, and ecosystem enablement. You will focus on accelerating a Customer Ecosystem that helps retail partners operate better, scale sustainably, and deliver a stronger consumer experience.

Rather than building technology or running daily operations, this role is about enabling business impact—by identifying opportunities, shaping value-driven use cases, and ensuring adoption and scalability across channels and markets.

Job Description

• Understand end-to-end retail partner operations, including ordering, fulfillment, store execution, and performance improvement
• Identify pain points and opportunity gaps across customer touchpoints and commercial–supply chain interactions
• Translate business challenges into clear, value-based use cases (what to enable and why)
• Support early adoption and business readiness of ecosystem capabilities
• Observe execution patterns and convert insights into structured playbooks and improvement loops
• Assess readiness and scalability of capabilities across channels and markets
• Act as a connector across Commercial, Supply Chain, Consumer, Product, and Technology teams
• Ensure ecosystem initiatives stay focused on partner enablement, simplicity, and measurable impact

Requirements

• 3–7 years of experience in commercial excellence, operations, business transformation, consulting, or ecosystem enablement
• Experience in FMCG, retail, consumer goods, or platform-based environments is a strong plus
• Strong ability to identify, structure, and prioritize business problems
• Comfortable working with business performance data and insights
• Able to translate complex realities into clear narratives and actionable priorities
• Strong collaboration skills and ability to influence without formal authority
• Outcome-oriented mindset with focus on adoption and long-term scalability