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Technical Support
pt adicipta inovasi teknologi

Technical Support

pt adicipta inovasi teknologi
3-5 Years
  • Posted 7 hours ago
  • Be among the first 10 applicants

Job Description

  • Full WFO - Kapuk, Jakarta Utara
  • Memastikan seluruh issue teknis ditangani sesuai SLA dan standar layanan.
  • Menangani eskalasi teknis, incident management, dan problem resolution.
  • Melakukan monitoring sistem, analisis log, serta root cause analysis untuk issue berulang.
  • Menyusun dan mengembangkan SOP, workflow support, serta knowledge base.

Minimum Qualifications

  • Minimal S1 Teknik Informatika, Sistem Informasi, Ilmu Komputer, atau jurusan terkait.
  • Pengalaman3-5 tahun di bidang Technical Support / IT Support.
  • Pengalaman dalam implementari jaringan
  • Memiliki kemampuan leadership dan people management yang baik.
  • Menguasai troubleshooting hardware, software, network, dan operating system.
  • Memahami incident management, escalation handling, dan root cause analysis (RCA).
  • Memahami konsep dasar dan implementasi LAN, WAN, WLAN, VLAN, Trunking, STP, Routing, NAT, DHCP, DNS, VPN, dan QoS.
  • Familiar dengan monitoring tools, remote support tools, serta knowledge base management.
  • Memahami networking, infrastructure, dan dasar cloud/security menjadi nilai tambah.
  • Memiliki problem solving, analytical thinking, dan komunikasi yang baik.
  • Terbiasa bekerja dengan target, pressure, dan koordinasi lintas divisi.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

Key Skills

escalation handling

Operating System
Root Cause Analysis
STP

remote support tools

knowledge base management

Nat
Wan
Routing
Monitoring Tools
Dns
Wlan
Troubleshooting Hardware
VLAN
DHCP
Vpn
Incident Management
Qos
Lan
Trunking
Last Updated: 17-09-2026 03:57:59 AM

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