Technical Support Engineer

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Job Description:-

• To look into issues and resolving quires.
• Analysing corporate travel policies.
• To resolve tickets representing staff - generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Documentation of policies & Corporates Configuration.
• Handling Corporate Employee Database Management Systems
• Responding to Technological Failures and Concerns
• Managing day to day issues raised in respective modules.

Required Skills:-

• Good interpersonal skills.
• Excellent Knowledge of computer.
• Phone & Email in Technical Support
• Software & Technical Troubleshooting & Problem Solving
• SQL Database Quires
• PHP Language

Qualification & Experience:-

• Graduate, Fresher or relevant experience of 1-2 years in Travel Background preferred.
• Bachelor of Science in Computing and Security Technology.