Technical Support Engineer

Company Description LESSO Group, started in 1986, is world-wide leading industrial group of home building material, listed in Hong Kong Stock Exchange (stock code: 2128). The range of products covers UPVC Profile, UPVC plumbing products, sanitary ware, CP fittings, modular kitchen, decorative plates, fire-fighting equipments, water purifiers, electrical switches & sockets, wooden doors and etc. Ranking among the top 2 of UPVC pipe manufacturers in the world.

LESSO has a total of 30,000 employees in 28 subsidiaries, including 25 manufacturing facilities in China, USA, India, Canada, UAE and Indonesia.

Role Description The Technical Support Engineer is a full-time, on-site role based in Cikupa. This role is responsible for providing technical support to internal and customers, including pipeline aftersales handling. The Technical Support Engineer will respond to support tickets, phone calls, and in-person requests, documenting issues and solutions clearly. They will collaborate with internal teams to escalate complex problems, assist with product setup and configuration, and contribute to knowledge base materials. The role also involves maintaining a high level of customer service, ensuring timely follow-up and clear communication with users.

Qualifications

• Familiar with pipeline industry, polymer materials, mechanical engineering, water supply and drainage, or related fields
• Strong technical support for pipeline products, such as technical consultation, bidding, project technical collaboration, technical solutions, product technical training
• Able to communicate in Mandarin language
• Customer support and customer service skills, including active listening, empathy, and clear communication.
• Comfort working on-site in Cikupa and collaborating with cross-functional teams.
• Previous experience in pipeline industry is a plus.