Technical Support Engineer L2

Welcome to Ingenico

Payments happen everywhere. In shops, on busy streets, and across countless digital touchpoints. In many of these everyday moments, Ingenico quietly powers the way customers pay.

As a global leader in payment acceptance, we make transactions simple, secure, and seamless for millions of people worldwide.

With operations in more than 30 countries and over 4,000 experts, we have spent more than 45 years shaping the future of commerce. Guided by trust, innovation and care, we build technology that moves payments and fintech forward

The impact you'll have

You'll help keep our payment platforms running smoothly for customers across the region, handling production issues and supporting new releases to ensure reliability and performance. It's a great chance to be part of an evolving support function as we shift to a modern, ticket-driven, globally aligned model.

What you'll do

• Investigate and resolve technical issues escalated to the L2 team
• Support live production environments and manage incidents through Jira
• Work closely with global engineering, support, and third-party teams to troubleshoot and resolve issues
• Monitor and meet SLAs, ensuring timely and high quality support
• Support high-priority incidents across regions in a follow-the-sun model
• Identify recurring issues and contribute to improvements in processes, tools, and documentation
• Communicate clearly with internal teams, customers, and stakeholders during incidents
• Support releases and production changes as part of ongoing platform improvements
• Occasionally visit customer sites for advanced troubleshooting

What you'll bring

• Experience in a technical support or operations role, ideally in a global environment with payments, EFTPOS, or SaaS environments
• ITIL certification and a strong understanding of incident and problem management
• Jira roll out experience. Confidence working with logs, basic scripting, and troubleshooting production issues
• Experience supporting external B2B customers
• A customer first mindset with strong problem solving skills
• Ability to manage multiple priorities and work effectively under pressure
• Clear and professional communication skills in English
• Comfortable working in a 24/7 support environment, on roster when required
• Exposure to AWS or cloud-based platforms helpful

Our Commitment to inclusion and belonging

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone. To learn more about what it's like working inside Ingenico, follow us on LinkedIn