Technical Project Manager
Work Arrangement: Remote with quarterly tech onsite arrangement (for 1–2 weeks)
Job Overview
We are looking for a Technical Success Manager to join our Product Team. You will help understand customers technical needs and achieve their goals.
If you have excellent client management skills and a passion for technology, we would like to meet you.
Responsibilities
- Provide technical guidance to clients and partners.
- Develop solutions to address ongoing technical client requirements with the aim of growing product usage.
- Define, develop, manage, and document project schedules/milestones; proactively drive project-related issues to appropriate solutions and plan for contingencies due to production-related risks.
- Measure project performance to identify areas of improvement.
- Develop strong cross-functional relationships that enable the team to look forward and plan interdepartmental tasks without friction.
- Devise and implement processes and tools to improve cross-departmental communication and efficiency.
- Ensure the complete implementation of the Software Development Life Cycle (SDLC) based on the client's inquiries and achieve exceptional product quality before deployment.
Requirements
- Project management experience in a tech company for a minimum of 2 years.
- Proven ability to work with cross-functional teams.
- Excellent troubleshooting, debugging, documentation, and communication skills.
- Experience seeing projects through the full life cycle.
- Skilled in managing multiple short- to medium-term projects simultaneously.
- Knowledge of programming concepts.
- Understanding of API integration principles.
- Experience working with APIs and using platforms like Postman or Insomnia.
- Proven experience collaborating with engineers.
- Understanding of the usage and creation of Project Requirement Documents (PRDs).
- Willingness to work in multiple time zones, as our clients operate around the world.
- Fluent in written and spoken Business English.
- Good to have: Familiarity with Python programming language.
