Technical Partner Solutions Support Specialist - AI

Global Ecotech Systems, operating under the EcoTech brand, builds technology ecosystems that help AI solutions succeed in real-world markets. EcoTech connects international technology principals with local partners and customers, supporting solution deployment, technical enablement, and long-term ecosystem development.

The Technical AI Support Specialist is a full-time, on-site role in Jakarta, responsible for supporting EcoTech's principal partners and local partner ecosystem.

The role acts as a technical bridge between principals, partners, and customers by assisting with product configuration, deployment, troubleshooting, technical inquiries, and issue escalation. The specialist will also maintain technical documentation, support partner onboarding and training, assist with PoCs and demonstrations, and coordinate closely with principal engineering teams to ensure issues are resolved effectively.

• Strong communication skills for working with principals, partners, customers, and internal teams.
• Good IT fundamentals, including networking, system configuration, and enterprise environments.
• Ability to diagnose issues, manage support tickets, and coordinate escalation through resolution.
• Experience with AI, SaaS, cloud, enterprise software, or infrastructure is a plus.
• Able to understand technical documentation and create partner support materials.
• Bachelor's degree in IT, Computer Science, Engineering, or related field is preferred.
• Proficient in English and Indonesian. Proficiency in Mandarin is a plus.
• Proactive, collaborative, and comfortable working on-site in Jakarta.