Role Purpose
We are seeking an experienced Technical Service Manager with strong formulation expertise in Industrial coatings and construction chemicals.
*Experienced candidates are encouraged to apply and may be considered for a more senior role depending on qualifications.*
This role is responsible for driving and overseeing technical service activities across Southeast Asia. Partnering closely with internal and external stakeholders, you will act as a technical expert and key interface to customers, leading application and formulation development, technical benchmarking, problem-solving, and technical training. The role also drives local and global customer projects, including product development and marketing initiatives, while contributing to business growth through technical insights and customer engagement.
Job Scope
Application & Formulation Development
- Develop, optimize, and troubleshoot formulations for coatings, construction chemicals, sealants, and building materials using silicone and non-silicone raw materials.
- Lead internal application benchmarking studies and drive external customer projects (local and global).
- Provide expert formulation recommendations and performance-based technical solutions.
- Develop new methodologies relevant to construction and coating applications.
Customer-Facing Technical Support
- Act as a technical expert in the construction and coatings industry, providing problem-solving and guidance to internal and external stakeholders.
- Lead and represent technical activities at tradeshows, seminars, and regional campaigns through presentations, demonstrations, and training.
- Communicate technical findings and application insights in a clear, solution-oriented manner.
- Partner with Sales to drive customer solutions and translate technical performance into business value.
- Identify technical-driven business opportunities through customer engagement.
Customer & Global Project Development
- Drive and lead customer projects locally and contribute to global projects, including product development and marketing initiatives.
- Apply technical expertise in formulation, application testing, and performance evaluation to ensure project success across the region.
- Collaborate with Sales, Marketing, and relevant teams to translate formulation outcomes into customer-ready solutions and commercial opportunities.
Laboratory Operations & Method Development
- Own and oversee standard test methods aligned with industry norms.
- Ensure availability and compliance of laboratory chemicals, consumables, and raw materials.
- Oversee equipment maintenance and Technical Centre documentation, including SOPs.
- Ensure full compliance with safety standards in accordance with company and local regulations.
Team Development & Leadership
- Develop and mentor junior technical staff as the team expands.
Job Requirements
- BSc in Chemistry, Chemical Engineering, Polymer Science, or related fields.
- At least 8 years of relevant experience in Industrial coatings, Construction chemicals, Paint formulation, and/or building materials, with a strong hands-on formulation background.
- Demonstrated potential to lead and mentor technical professionals; prior leadership or mentoring experience will be an advantage.
- Strong understanding of application properties (adhesion, rheology, curing, weathering, durability, hydrophobicity, surface modification, etc.).
- Proven ability to plan, organize, and prioritize work; self-motivated with high initiative.
- Strong presentation and communication skills; able to explain complex technical concepts to diverse audiences.
- Ability to visit customers locally and travel regionally when required.
*Senior candidates with more extensive experience are encouraged to apply and may be considered for a more senior role.*
