About klikit
klikit is an F&B SaaS platform that helps restaurants and food brands manage orders, menus, and integrations across delivery platforms like GrabFood, GoFood, and ShopeeFood — all from one place. We operate across 7 markets in Asia Pacific.
About the role
As a
Technical Customer Support, you are the first point of contact for restaurants and F&B brands using klikit. You'll help merchants resolve operational and technical issues quickly, provide product guidance, and ensure they can serve customers without disruption. This role is ideal for someone who understands restaurant operations and thrives in a fast-paced, high-volume support environment.
Requirements
What You'll Do
- Handle inbound support requests from merchants via chat and ticketing systems
- Troubleshoot issues related to order processing, menu management, and delivery platform integrations
- Escalate technical issues with clear documentation to the engineering and product teams
- Contribute to internal knowledge base and support process improvements
What We're Looking For
- 2+ years in Technical Customer Support
- Experience in the F&B industry — restaurants, cloud kitchens, POS providers, or food delivery platforms
- Familiarity with food delivery aggregators (GrabFood, GoFood, ShopeeFood) or restaurant POS systems
- Strong understanding of restaurant operations and common merchant pain points
- Fluent in Bahasa Indonesia; professional-level English
- Able to explain technical concepts clearly to non-technical users
- Highly organized — able to manage multiple conversations and priorities simultaneously
- Comfortable working in shifts (we operate 18/7 support coverage), including weekends and holidays on rotation
- Based in Greater Jakarta area
Nice to have
- Experience using customer support tools such as Zendesk, Intercom, Freshdesk, or similar.
Benefits
What we offer- A high-ownership role with direct impact on merchant success and retention.
- fast-moving team where your process improvements ship immediately.
- Competitive salary
- Chance to grow with klikit across Southeast Asia.
- Health Insurance
