Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.
Key responsibilities:
Proactively spot and correct any issues that could affect customer satisfaction or retention.
Collaborate with Customer Support & Customer Success to handle occurring issues from clients product usage.
Handle clients problems regarding the technical aspects of the product.
Provide guidance to enhance clients product knowledge.
Requirements:
1+ years of experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
Accounting/Management Background and understanding of cloud software
Excellent knowledge of end-to-end CRM software.
Process-driven, empathetic, and a great communicator
Excellent problem-solving abilities and consultative skills
Loves working with clients and thrives on customer satisfaction and loyalty
Ability to work collaboratively with technical and non-technical teams
Outstanding communication and presentation skills; ability to present to C-level executives
Diplomacy, tact, and poise under pressure when working through customer issues
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Youre driven: No one needs to push you to excel; its just who you are
Eager to learn, adapt and perfect your work; you seek out help and put it to good use
You want to help and serve our customers: They win, so you win
What You Will Get:
- Competitive salary + daily allowance.
- Premium private health insurance (outpatient, inpatient, maternity, dental).
- Early access to salary + flex installment (employee loan) via Mekari Flex.
- Allowance for sports activities and glasses/contact lenses.
- Flexible working hours and remote work culture with free co-working space services.
- Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
- Notebook Ownership Program.
- Strategic office location, accessible by MRT.
- Friendly and dynamic work environment.
- Opportunity to take part in growing Indonesia's no. 1 SaaS company
Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!
