About The Role
We are looking for an experienced
Technical Account Manager to support and manage
Payment Gateway merchants. The ideal candidate has a strong background in B2B crypto, excellent communication skills in English and Russian, and the ability to work closely with merchants, product, tech, and compliance teams.
Responsibilities:
- Manage day-to-day communication with existing merchants
- Act as the primary technical point of contact during integration, onboarding and post-launch support
- Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations
- Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting
- Monitor client activity, identify issues proactively, and escalate when needed
- Maintain accurate documentation, integration notes, and CRM updates
- Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes
Obligatory:
- 2+ years of B2B experience in crypto
- Strong English and Russian (both written and spoken)
- Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements
- Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required)
- Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence)
- Strong communication, problem-solving, and prioritization skills
- Ability to work independently and take full ownership of merchant success
Preferably:
- Experience in crypto payments or blockchain networks (TRON, ETH, BTC)
- Understanding of conversion flows, crypto/fiat rates, and operational risk
- Experience working with high-risk industries (iGaming, Forex)
