Role Overview
The Tech Support & Upload Specialist ensures seamless technical and data operations during video capture projects. The role balances hands-on hardware/software troubleshooting with high-volume video data management and quality control to support AI training systems.
Key Responsibilities
- Technical Operations: Test gear daily, troubleshoot hardware/software field issues, configure systems, and provide first-line technical support.
- File Management: Safely transfer large volumes of video footage from SD cards to internal storage and verify file integrity.
- Quality Control (QC): Review recorded footage to ensure it meets strict visual standards (framing, lighting, proper task execution) and flag defect patterns.
- Inventory & Maintenance: Track equipment, perform routine maintenance (firmware updates, SD card flashing), and prep gear for daily use.
- Documentation: Log QC findings, submit end-of-day summary reports, and document bugs or recurring issues clearly.
Key Qualifications
- Technical: Experience with Ubuntu/Linux terminal & Bash commands, networking/router setups, OS installation, and hardware troubleshooting.
- Core Competencies: High attention to detail, fluent English communication, strong problem-solving skills under pressure, and data handling experience.
- Preferred: Background in hardware/software QA or media/studio production environments.
